Returns & Refunds Policy
At Meze Audio, we stand by the quality of our craftsmanship and want you to be fully satisfied with your listening experience. If your purchase does not meet your expectations, you may return your items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original premium packaging, ensuring all accessories, cables, and manuals are included in like-new condition.
Ship the Product
Affix the provided shipping label or use a trackable courier service to send the package back to our specialized service center.
Inspection and Refund
Once our technicians verify the product's condition, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing